Frequently Asked Questions
Q: How does an online consultation work?
A: Online consultations are a new concept in health care that utilize the Internet to improve
patient access to physician care. The patient does not receive a traditional physical exam by the
physician, but rather completes an online questionnaire and communicates with the physician using
our secure online communication tool. Although online consultations will never take the place of
traditional medicine, they do provide a means for patients to receive treatment for a limited number
of conditions that, in certain circumstances, may not require a physical exam.
In developing this new Internet medium for the delivery of health care services, Health Solutions Network
is committed to meeting and exceeding current regulations. Health Solutions Network only fills prescriptions
from credentialed, certified physicians that are licensed in the U.S. We are licensed in all states
in which we dispense medication, and employ highly qualified pharmacists to provide you with the
highest standards of pharmaceutical care. All medication is obtained from a legitimate pharmaceutical
wholesaler or the manufacturer, so you can be sure you are receiving the same quality medication
you would receive at your neighborhood drug store.
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Q: What happens once I submit my order?
A: A US licensed physician will review the information you have submitted and either approve
or decline your request. You may be asked to provide more information.
If approved, the physician will write the prescription and send it to the pharmacy where it will be
filled and shipped to you via FedEx priority overnight. Your prescription will include information
explaining the usage, dose, and precautionary information for your medication. You will also receive
contact information for the pharmacist in case you have any questions after you receive your medication.
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Q: What are your privacy & security policies?
A: Health Solutions Network is dedicated to patient privacy and security. All information furnished is legally
protected under doctor-patient privilege laws.
Health Solutions Network on-line ordering system uses the latest in Secure Encryption Technology. All personal and credit
card information is submitted with the highest level of security and precautions. Health Solutions Network system also has
safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of
a credit card will be reported.
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Q: What prescription medications do you dispense?
A:Please view the column to your left to see the prescription items offered.
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Q: What are your shipping rates and policies?
A: Once your order is approved, it will be forwarded to the pharmacy for fulfillment. Once the
pharmacy has received your prescription, it usually takes one to two days to fill and ship your medication.
We do not ship to P.O. BOXES.
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Q: Where do you deliver?
A: We deliver prescriptions to all U.S. States with the exception of Arizona, California, Florida, Missouri, Montana, Ohio, Texas, Virginia and Nevada.
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Q: What is your cancellation policy?
A:In an effort to provide you with as efficient service as possible, our processing system is fully automated after the doctor has approved your prescription.
Should you decide that you no longer want the prescription sent, you have up to 60 minutes to cancel your prescription with no cancellation charge. After 60 minutes, but before the prescription is shipped, the cancellation charge is $15.00. Once the prescription is shipped, there are no refunds.
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